Returns and Exchanges



RETURNS & EXCHANGES TERMS & CONDITIONS.

In order to be able to offer such a substantial product range and give you the largest selection of uniforms and promotional products in the industry we buy all of our garments and products in from our suppliers and manufacturers as you order them in from us

By not warehousing the garments ourselves we are able to give you the best prices in the industry. By buying in as needed we are able to cut the costs of selling to you as we do not need to pay for warehousing or storage which is a massive overhead. From ordering from the manufacturers It only takes a couple of days for the garments to arrive to us and in this time we are organising any branding you may require so no time is lost.

This method of ordering as needed does deliver greater savings to you but should you require to do returns or exchanges, then this service needs to be covered as we have to cover costs involved with that service. Our prices have no hidden costs built in to them to cover the Return/Exchange costs.

Should you require garments for sizing, we strongly suggest that you use the sizing chart as provided on the product page or you can buy the garment(s) and keep them for sizing your staff and by all means send them to us to be branded with the main order.

While the law states that we do not have to accept bought garments back due to change of mind, we will allow you to return items as long as it falls in to our terms and conditions which Im sure you would agree is reasonable. We have the following conditions for ordering of samples.

In order to return or exchange the garments or products must be accompanied with a RETURN AUTHORISATION REQUEST FORM, which can be down loaded by clicking on this link

All Garments must be returned within 7 days of you receiving them.

Return address is Promocorp Building, 1/34 Access Way, Carrum Downs Vic 3201

Garments must be returned to us and on request we will send you a return label.

A minimum $10 per brand or 10% of the return garments value whichever is greater. Restocking fee will apply – this is charged by the manufacturers not ourselves ,our costs are covered by ourselves. We do not make profit from this service but we do need to cover costs associated with it. If you are not happy with this, then please do not buy samples from us.Futher costs are implemented by the manufacturers for items not returned in sale condition (i.e staff repacking/folding/coding and returning to stock.)

Certain manufacturers will not accept returns at all and this must be taken in to account when ordering from theses suppliers. We can not do returns for John Kevin or Keval Shirts as per those suppliers terms and conditions of trade.

To return Garments, they must be repacked and with labels still attached which is how we will have sent them to you. Failure to do so will force our supplier to decline the return.

Any garments returned to us soiled and or not in the original condition in packaging and with tags still on, will not be accepted back. A copy of the invoice MUST be included in the parcel and simply write on the invoice what you want us to do in regards to supplying an Exchange or Credit.

Please note returns will not be refunded. Only Credits or Exchanges will be supplied and as per stated above.

Freight fees are non-refundable and return freight fees are at customers expense.

We reserve the right to refuse any return that does not match our Returns Policy.

We do not hide the above information and supply it in numerous locations on our site and you need to accept these terms at Check out in order to place the order.

The following reasons are not accepted for Returns and Exchanges.

  1. If the garment has been decorated we will not be able to accept it back for a return, credit or exchange.
  2. If the garment was sent direct to a third party, for example an embroidery or print business, we will not be able to accept it back for a return, refund or exchange.
  3. If you have had the garment longer than 7 days.
  4. Discontinued stock items are not eligible for return under any circumstances.


Any questions email us at sales@promocorp.com.au