Freight Policy



When orders for product are placed with us, we order in the apparel from the manufacturer. We are charged freight by the manufacturer to have the product delivered to its final destination. Each time we order, we get charged freight and handling. For some suppliers this is up to $20 as the starting price.

In order to be able to supply you with such a large range of product to cover all industries, we only warehouse the most popular garments that sell daily we order them in as needed and despatch to the customer or onforward to the decorators.

Our mark up on apparel is small so we need to cover the full cost of freight by passing on the fee to the customer. We do not make profit on deliveries and we do not hide delivery charges in the cost of garments and this is how we are able to keep the cost of garments so low for our customers.

The freight fee on our site increases for every brand that you order so it`s ideal to keep freight down, if all apparel is of the same brand. This is only a suggestion and by no means compulsory.


FREIGHT TERMS AND CONDITIONS


Promocorp Australia is not in any way legally liable for any goods not arriving at any destination on or by a due date, we will make every effort to ensure this happens and offer full support to ensure that you get the goods as ordered. Should your order not arrive, please let us know in the first instance so that we can track and trace the consignment. We cannot be held responsible for delays in delivery or failure to meet a required timeline.

Promocorp Australia is not accountable for refunding or exchanging of goods or money simply due to delayed deliveries as perceived by the customer. It is the responsibility of the customer to order the required apparel with plenty of time to allow for branding and delivery. Once the customers order has been dispatched and left our factory or that of the manufacturers, responsibility of the delivery is handed over to the customer. Contact us in advance if insured Registered Post or special arrangements are required.

Once the order leaves our warehouse or that of our garment manufacturer, the customer is from that moment forward, deemed to have taken ownership over the items. Once the order leaves our warehouse or that of our garment manufacturer and is shipped to a third party or branding company, Promocorp Australia cannot be held responsible for erroneous items or shortage. This responsibility rests with the receiver. Though responsibility rests with the receiver, we will assist and do all in our power sort and correct any issues that may arise. This being said, 99.9% of deliveries arrive in good time and without any issue whatsoever.

Any questions email us at sales@promocorp.com.au